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Frequently Asked Questions
Orders
Below are some of are common questions about orders
How do I place an order?
Simply browse our products, add the items
you need to your cart, and complete checkout securely through our website.
Can I change or cancel my order?
If your order has not yet been dispatched,
we may be able to change or cancel it.
Please contact us as soon as possible after
placing your order.
Once an order has been dispatched, changes
or cancellations may not be possible.
Can I order over the phone?
At this time, all orders are placed through
our website to ensure secure payment and accurate order processing.
If you require assistance, our team is happy to
help before you place your order
Vehicle Compatibility
Everything you need to know about product fitment and vehicle compatibility.
How do I know if a part fits my vehicle?
Please check:
- Vehicle Make
- Vehicle Model
- Year of Manufacture
- Engine Type
- OEM Part Number
You can also refer to the compatibility
information on the product page.
I'm not sure if the part will fit my vehicle.
Please check:
- Vehicle Make
- Vehicle Model
- Year of Manufacture
- Engine Type
- OEM Part Number
You can also refer to the compatibility
information on the product page.
Why does the product title say "Fit" or "Suitable For"?
This indicates the product has been
designed to suit the listed vehicle applications. Please always compare your
original part number or OEM number before purchasing.
Shipping
Learn more about our shipping options, delivery process, and estimated arrival times.
Do you offer free shipping?
Yes.
We offer FREE Standard Shipping on eligible orders over AUD $199.
Free shipping does not apply to oversized, heavy items, or certain remote area deliveries.
Please refer to our Shipping Policy for full details.
Why is shipping still charged on my order over $199?
Some products are oversized or heavy and require special freight handling.
If your order contains these items, shipping charges may still apply.
Which courier do you use?
Most orders are shipped using Australia Post.
Other courier services may be used depending on the size, weight and destination of your order.
How long does delivery take?
Estimated delivery times:
• Metro: 2–5 business days
• Regional: 3–7 business days
• Remote: 5–10 business days
Delivery times may vary during peak periods.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number.
Returns & Warranty
Learn about our return process, warranty coverage, and support for your purchases.
Can I return an item?
Yes.
We accept eligible returns within 30 days of delivery.
Items must be unused, uninstalled and in their original packaging.
Please refer to our Return & Refund Policy for full details.
What if I ordered the wrong part?
If the item is unused and meets our return conditions, it may be returned.
Customers are responsible for return shipping costs for change-of-mind or incorrect purchases.
What warranty do your products include?
All products are covered by the applicable manufacturer's warranty and your rights under Australian Consumer Law.
Warranty periods may vary depending on the product.
Will you cover labour costs?
No.
Unless required under Australian Consumer Law, Autobizzer does not cover:
• Labour costs
• Installation costs
• Vehicle hire
• Towing
• Loss of income
Products
Find answers about product quality, installation, and product information.
What payment methods do you accept?
We accept secure payments through Shopify, including:
• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
Available payment methods may vary depending on your location.
Is my payment secure?
Yes.
All payments are processed through
Shopify's secure payment platform using industry-standard encryption.
Autobizzer does not store your credit card
details.
Contact
Get help with enquiries, orders, and learn more about shopping directly with Autobizzer.
How can I contact Autobizzer?
If you have any questions before or after your purchase, please contact us via our Contact Us page or email our customer support team.
We aim to respond to all enquiries as quickly as possible during business hours.
Why buy from Autobizzer instead of eBay?
By purchasing directly from Autobizzer, you're buying from the same trusted Australian business that has built a strong reputation on eBay. Shopping on our website gives you access to our full product range, the latest arrivals, exclusive website promotions, and direct customer support.
We remain committed to the same fast dispatch, quality products, and excellent service that our customers have come to expect.